Values, Vision & Mission

OUR VALUES

Over the past 20 years of operations, we are proud that our branding and reputation has attracted and motivated best talents in the country’s niche market.

Initially, the best hires go through in-class standardized training program filled with SOPs and WIs prior to proceeding to on-the-job training coached by our senior managers / supervisors.

In search for consistent service delivery and continuous improvements, our team is proactively engaged with frequently fine-tuned industry practices and know-hows, inspiring every single individual to learn and improve skills.

Most recently, we have renewed our communication program with the introduction to our internal bulletin display system (IBDS). Here, highlights of how our team shares / acts on core values to better serve our valued customers are vividly displayed together with performance recognitions and awards.

In line with our successfully integrated ISO9001 and ISAGO system, we have revamped the service performance system by setting and reviewing Key Performance Areas (KPAs) and Key Performance Indicators (KPIs) for individuals and handling teams to better monitor the service performance.

OUR VISION

To be the most comprehensive ground service provider in Vietnam and consistently offer enhanced values to our customers, shareholders and employees.

OUR MISSION

To provide full range of ground services to a diverse customer base of domestic and international airlines in accordance with the industry standards of the International Air Transport Association (IATA) and customized service standards of each airline customer.

OVER A DECADE OF EXCELLENCE

A subsidiary of the Airports Corporation of Vietnam (ACV), Saigon Ground Services (SAGS) is now the leading ground handling company in Vietnam. We are offering a full range of ground services to a diverse customer base of international and domestic airlines at Tan Son Nhat International Airport (SGN), the country’s largest and busiest aviation gateway.

Established in 2004, we have developed by leaps and bounds and taken great pride on being appointed as a reliable ground service provider to deliver excellent ground services in compliance with the industry standards of the International Air Transport Association (IATA) and customized service standards of each client carrier.

Over 17 years of experience in ground handling, we have obtained and successfully renewed the ISO9001 quality management certification and the industry ISAGO (IATA Safety Audits for Ground Operations) registration.

Effective from 01 May 2015, we have expanded our business to Da Nang International Airport (DAD) by creating SAGS Da Nang Branch.

As of 01 July 2016, we establish SAGS Cam Ranh Branch in Cam Ranh International Airport (CXR).

We are committed to providing professional services for our customers with the following shared values: